Feel totally valued as a customer.

No issues

Very efficient staff. I usually only deal with the staff on the service desk. They are excellent. The young man Niall who works there is fantastic. Very knowledgeable about the car and he is very helpful.

Mark, has always been great. Very friendly, courteous, knowledgeable and helpful.

Always a high standard of work carried out

They provide a great service that is based around the customers needs.

Nothing is ever a problem. Someone always gets your issue sorted or answers your questions

The staff at Prentice Mini are always courteous and knowledgeable, keeping customers well informed about all processes.

Each step was a breeze and well explained.

friendly staff kept me well informed

Efficient staff and very good coffee!!

Niall in the service department is always efficient, keeps you informed and most pleasant

Approachable staff very professional coffee is always offered and I love driving off in my car with has been valeted

Issue with car fully explained and the fact that my warranty was just out of date very supportive service department helpful and courteous

I fell safe with the treatment and service quality.

Prompt attention on arrival, things explained. Clean atmosphere to wait in.

Very attentive and professional services.

My car was booked in for service, I had to bring my little girl along to collect the courtesy car. I was unsure how to swap the iso fix base across to other car and Niall kindly offered to do this for me. Was walked to car with umbrella.

Good customer interaction and helpfulness from Mark.

The salesperson and Mini centre delivered on everything that I needed

I was disappointed that I was charged £57.60 for a brake fluid change when I was supposed to have a TLC package that covered the car until it was 5 years old!

Staff are very helpful and treat the car like it is their own

The service manager Seamus and his colleague were simply outstanding

Staff are very welcoming and helpful

Niall and Seamus really helpful - kept me informed about my car - excellent service throughout from them both.

Emily whom looked after me was so approachable and easy and able to answer ALL queries. A very smooth crossing.

Each time I’ve contacted staff they have been able to accommodate me and have fixed the issue quickly in a highly professional manner without a costly repair bill. Their courtesy makes a trip for repairs so pleasant ??

The staff were so helpful as I was on my own to collect my new car ,as my husband was in hospital A special thanks to Mark McKelvey he made sure I understood the car before I left the show room,thanks again Mark .