OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
71 ratings and 52 comments received in the last 90 days.
01 December 2025
I deliberately deal with Prentice mini as the service and customer care is second to none. Mark and the team are knowledgeable, friendly and helpful and make the whole purchase experience so easy.
24 November 2025
Prentice people did every thing they could even though there was a hold on my car. The hold cost me money selling my old car but this wasn't showrooms fault. Mini BMW need to do more for people in this position.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
23 November 2025
Mark was fantastic, very knowledgeable and helpful from start to finish.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
22 November 2025
Very straightforward and helpful really good service from start to finish... staff were so polite and helpful.... special praise for Jonathan and the lovely lady on reception both made my time feel so relaxed.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
20 November 2025
I have dealt with a number of people in my search for the car that best suits my needs and I can honestly say that Mark was the best informed person on his product, delivered the information in a knowledgeable, understandable manner. So personable.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
10 November 2025
Extremely satisfied. This is my first mini and I feel the time was taken to explain all and answer all my questions.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your MINI from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
05 November 2025
Mark told me everything I needed to know spent time explaining all about the car
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your MINI from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
30 October 2025
Great experience overall - from test drive to driving away in my new Aceman. Great service from Mark. Nothing was too much trouble, purchase and handover was smooth. He explained everything well and even checked in post sale which was great!
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
17 October 2025
Absolutely satisfied and well pleased from my introduction to Mark McKelvey the very knowledgeable and patient salesman. He is a gentleman
Response from Prentice
Thank you for taking the time to complete our survey. Your feedback is very important to us. Your support means a lot to us, and we're glad Jonathon could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
06 December 2025
My Service Experience was excellent and Niall kept me informed.
03 December 2025
Attentive service
02 December 2025
Chatted about my mini and explained problems with it
01 December 2025
All contact with Mini Portadown has been totally seamless and efficient to suit my timetable.
27 November 2025
Niall at Prentice MINI always delivers 5* customer service. He is extremely knowledgeable, friendly and professional.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 November 2025
Good communication on car problems.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 November 2025
Everything carried out as required and I was kept up to date throughout.
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
20 November 2025
Efficient attentive and always keen to help and attend to any issues
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
20 November 2025
Aways look after me
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
18 November 2025
Niall arranged a courtesy car for me and within 4 hours my own car was serviced and ready for me. Extremely smooth and efficient customer service provided by Niall.
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh, Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh, Enniskillen, Craigavon, Newry and Banbridge
07 December 2025
Well treated good sound knowledge about my new mini very courteous and helpful