OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
85 ratings and 56 comments received in the last 90 days.
14 February 2025
Kept up to date at every stage
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
14 February 2025
Mark was excellent from the minute we entered the showroom. His knowledge was impressive, however what impressed me most was his customer service skills. His empathy in dealing with my husband was excellent, taking time to show him under bonnet.
Response from Prentice
Delighted you had such a great experience on your recent visit with Mark. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
07 February 2025
Couldn't have been more helpful
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
20 January 2025
Great experience with Mark McKelvey. Made the process simple. Everything organised when I turned up for collection
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
14 January 2025
Good experience
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
10 January 2025
Excellent service and explanation
Response from Prentice
Thank you for sharing your experience with us and providing positive feedback in our survey. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
16 March 2025
5 star Very satisfied
14 March 2025
They are v professional at all times
13 March 2025
Excellent service
12 March 2025
From arranging service to check in and delivery everything was excellent
11 March 2025
Prompt efficient service
10 March 2025
First class service throughout the department
10 March 2025
The team especially Niall have always looked after me so well
09 March 2025
Everything about the process - booking, checking in, collection - was straightforward and the work was completed efficiently.
05 March 2025
Everything was completed on time and I was informed that there was nothing that needed attention.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
05 March 2025
Communication very clear Remote booking fantastic Personal feel at pickup
Response from Prentice
Thank you for completing the survey. I am delighted you had such an enjoyable experience with our service department and Niall. We look forward to welcoming you in the future. Managing Director, Joanne Houston
05 March 2025
Niall and Mark brilliant
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston