OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
59 ratings and 41 comments received in the last 90 days.
26 May 2025
Kept up to date with everything..Very happy and relaxed experience. Nothing too much trouble. Every detail explained and demonstrated.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Mark. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
24 May 2025
Very helpful
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words on Mark. Thank you for your support. We really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
17 May 2025
I have been very happy with the process of choosing and buying. I can't give 5 stars though as I was very disappointed with half a tank of fuel rather than a full one and no feeling special with my brand new car. I have always had a little somethin
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future, thank you for the business. Managing Director, Joanne Houston
04 May 2025
Everyone at Prentice is always extremely friendly and personable. Always happy to help and will genuinely go the extra mile for you.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
All the staff are very welcoming knowledgeable and not at all pushy
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 April 2025
Always deal with Mark Mckelvey as he is friendly & easy to deal with.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Mark. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
27 March 2025
Never a problem. Always eager to help. Friendly staff.
Response from Prentice
Delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
09 June 2025
The team were great - fault was discovered and parts ordered all fitted on next visit smooth friendly and swift service.
05 June 2025
They got to the problem quickly and the free mini health check highlighted my brakes were worn, & my car came back lovely and clean
04 June 2025
As above .
03 June 2025
Completely saty
31 May 2025
Excellent service from start to finish. Quality work carried out. Kept me informed all throughout process. Would definitely recommend for service
30 May 2025
Excellent communication
26 May 2025
Very satisfied as work completed on same day
24 May 2025
Got a free set of mats!
21 May 2025
Smooth service and experience with customer service
19 May 2025
On my last visit for a routine service a problem arose with a tyre. Niall Creaney service manager dealt with this quickly and efficiently, ensuring that my car was safe to drive. He always takes time to explain things to me and I appreciate this.
01 June 2025
Very friendly, positive and easy process