SERVICE

5.0

NEW CAR SALES

5.0

78 ratings and 56 comments received in the last 90 days.

05 July 2024

The Purchase and the Delivery was excellent service.

02 July 2024

MOST HELPFUL IN EVERY WAY. EXPLAINED EVERYTHING IN GREAT DETAIL. VERY PROFESSIONAL, WELCOMING AND FRIENDLY.

01 July 2024

Mark McKelvey was so friendly and professional.You could feel his enthusiasm for the car.To be honest all the staff in the showroom were really nice.A very pleasant experience all round.

16 May 2024

Great experience at the MINI centre with the sales executive Courtney very knowledgeable, giving details of all different variants and trim levels. Also give advice on other products available including cosmetic and alloy insurance services packs etc

Response from Prentice

Thank you for completing the survey and providing such lovely feedback for Courtney our team. Health to enjoy your new vehicle and we look forward to welcoming you in the future. Managing Director, Joanne Houston

12 May 2024

No snags ldurping the process and kept updated throughout

Response from Prentice

Thank you for completing the survey and providing such wonderful feedback for Mark. We really appreciate your continued support. Managing Director, Joanne Houston

03 May 2024

Excellent service all round. They provided everything we needed to know. Explained all the documents & paperwork and went above & beyond to get the car delivered to us in Scotland.

Response from Prentice

Thank you for completing the survey and providing such lovely feedback for Mark, Natalie and the team. We look forward to welcoming you in the future. Managing Director, Joanne Houston

27 April 2024

First class customer service and excellent communication throughout the process

Response from Prentice

Thank your for completing the survey, we really appreciate your feedback and glad you enjoyed your time with us. We appreciate your continued support. Managing Director, Joanne Houston

13 July 2024

Nothing was too much trouble for the staff. Courtesy lift offered to my place of work and also offered for return to collect my car. Courtesy drivers polite and friendly also. Good clear explanation and advice on the service when I returned.

10 July 2024

Everything as planned

09 July 2024

Always helpful

08 July 2024

When a part was unavailable due to no fault of the dealership, they organised for me to have a hire car until my car was ready.

05 July 2024

Amazing in every way

05 July 2024

Staff were very helpful. They went above and beyond to ensure my car was prepared for mot - which it passed easily- and that I was never without a vehicle and accommodated my needs at every stage.

05 July 2024

Great service from Niall

04 July 2024

It is always very straightforward to organise a service at Prentice Portadown, from the ease of drop-off, organising a courtesy car, and keeping us informed about the work the car needs, and what options there might be.

03 July 2024

Excellent service from all at Prentice especially Niall. Service was easily arranged and excellent customer service when in the dealership.

02 July 2024

Prompt, reliable and courteous service. Nothing is too much trouble.

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