OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
51 ratings and 36 comments received in the last 90 days.
26 May 2025
Kept up to date with everything..Very happy and relaxed experience. Nothing too much trouble. Every detail explained and demonstrated.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience with Mark. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Safe travels and happy motoring! Managing Director, Joanne Houston
24 May 2025
Very helpful
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words on Mark. Thank you for your support. We really appreciate it, and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
17 May 2025
I have been very happy with the process of choosing and buying. I can't give 5 stars though as I was very disappointed with half a tank of fuel rather than a full one and no feeling special with my brand new car. I have always had a little somethin
Response from Prentice
Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future, thank you for the business. Managing Director, Joanne Houston
04 May 2025
Everyone at Prentice is always extremely friendly and personable. Always happy to help and will genuinely go the extra mile for you.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
14 April 2025
All the staff are very welcoming knowledgeable and not at all pushy
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 July 2025
After the vehicle check I needed brakes fixed
01 July 2025
Taken on time everything explained. Very efficient service. Lovely coffee too ??
Response from Prentice
Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
17 June 2025
Very helpful service manager
Response from Prentice
We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston
16 June 2025
Given 5 stars for satisfactory
Response from Prentice
We really appreciate you taking the time to leave us your 5 Star review. I am glad to hear your service was completed so efficiently. Managing Director, Joanne Houston
15 June 2025
Very complimentary and helpful through the process
Response from Prentice
Thank you so much for taking the time to share your feedback about our service department at Prentice Mini. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
15 June 2025
Everyone was brilliant
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice MINI. Thank you for the business. Managing Director, Joanne Houston
14 June 2025
I was kept informed of the work progress and because it was a recall I was given a set of mats for the inconvenience. I was gobsmacked by the kindness shown.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
09 June 2025
The team were great - fault was discovered and parts ordered all fitted on next visit smooth friendly and swift service.
Response from Prentice
Thank you so much for taking the time to share your feedback about our service department at Prentice Mini. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
05 June 2025
They got to the problem quickly and the free mini health check highlighted my brakes were worn, & my car came back lovely and clean
Response from Prentice
Thank you so much for taking the time to share your feedback about our service department at Prentice Mini. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston
04 June 2025
As above .
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit with Prentice Mini. Thank you for the business. Managing Director, Joanne Houston
01 June 2025
Very friendly, positive and easy process
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your Mini. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston