OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 59 comments received in the last 90 days.
02 July 2024
MOST HELPFUL IN EVERY WAY. EXPLAINED EVERYTHING IN GREAT DETAIL. VERY PROFESSIONAL, WELCOMING AND FRIENDLY.
01 July 2024
Mark McKelvey was so friendly and professional.You could feel his enthusiasm for the car.To be honest all the staff in the showroom were really nice.A very pleasant experience all round.
16 May 2024
Great experience at the MINI centre with the sales executive Courtney very knowledgeable, giving details of all different variants and trim levels. Also give advice on other products available including cosmetic and alloy insurance services packs etc
Response from Prentice
Thank you for completing the survey and providing such lovely feedback for Courtney our team. Health to enjoy your new vehicle and we look forward to welcoming you in the future. Managing Director, Joanne Houston
12 May 2024
No snags ldurping the process and kept updated throughout
Response from Prentice
Thank you for completing the survey and providing such wonderful feedback for Mark. We really appreciate your continued support. Managing Director, Joanne Houston
03 May 2024
Excellent service all round. They provided everything we needed to know. Explained all the documents & paperwork and went above & beyond to get the car delivered to us in Scotland.
Response from Prentice
Thank you for completing the survey and providing such lovely feedback for Mark, Natalie and the team. We look forward to welcoming you in the future. Managing Director, Joanne Houston
27 April 2024
First class customer service and excellent communication throughout the process
Response from Prentice
Thank your for completing the survey, we really appreciate your feedback and glad you enjoyed your time with us. We appreciate your continued support. Managing Director, Joanne Houston
21 July 2024
Staff helpful
21 July 2024
Niall on the service desk so informative and pleasant
21 July 2024
Niall was very good with explaining everything
21 July 2024
I have got to know the staff a little, always feel welcome. Niall even went ,literally, the extra mile to take me to a factory shop i couldnt find.
16 July 2024
Everything was taken car of as expected.
16 July 2024
Good customer service, fast and efficient. Kept me updated
13 July 2024
Nothing was too much trouble for the staff. Courtesy lift offered to my place of work and also offered for return to collect my car. Courtesy drivers polite and friendly also. Good clear explanation and advice on the service when I returned.
10 July 2024
Everything as planned
09 July 2024
Always helpful
08 July 2024
When a part was unavailable due to no fault of the dealership, they organised for me to have a hire car until my car was ready.
05 July 2024
The Purchase and the Delivery was excellent service.