OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
77 ratings and 55 comments received in the last 90 days.
06 October 2023
Very efficient & helpful particularly when doing the handover to the car
03 October 2023
Mark and Keith were excellent. Taking time with me, showing me all the options and features of the car. Nothing was too much trouble for them.
10 August 2023
Mark, Senior Sales Exec, who patiently designed my car with me, is excellent. I felt valued; this has been my most enjoyable dealership experience. I have owned many cars, VW Beetle, Mini, Audi, but have often felt sales staff were doing me a favour.
Response from Prentice
Thank you for your wonderful comments for Mark and the MINI team. I am delighted you had a wonderful experience. Joanne Houston, Managing Director
07 August 2023
Because we were completely satisfied with Mark McKelveys patience with us as we are elderly customers & needed all explained a couple of times.
Response from Prentice
Thank you for providing amazing feedback for Mark, he is a great asset to ourselves and the MINI brand, and also for recommending us to your friends. Both Mark and myself really appreciate it. Joanne Houston, Managing Director
06 August 2023
Mark was extremely helpful both when ordering and collecting the vehicle. He spent extra time to go through all the vehicles functions at collection and took time to take my wife for a drive as she was new to driving an automatic car.
Response from Prentice
Both Mark and myself are delighted to hear you felt the service provided was exceptional. I hope you are enjoying your new car and your wife is now feeling comfortable with the automatic transmission. Joanne Houston, Managing Director
03 August 2023
Everything was simple and straight forward, no hassles at all
Response from Prentice
I am delighted to read everything was straight forward during your recent visit and you had a great experience. Joanne Houston, Managing Director
25 July 2023
All good and certainly a very comprehensive and well explained handover.
Response from Prentice
Thankyou for your great feedback for Mark and the team. Joanne Houston, Managing Director
25 July 2023
Mark was an amazing help! Make sure to run through every detail of the car and also helped me with getting used to driving the car as well!
Response from Prentice
Thank you for your wonderful feedback both Mark and myself really appreciate it. Joanne Houston, Managing Director
22 July 2023
Everyone at Prentice Portadown always looks after me really well. I was really anxious collecting my new car this time as I was changing to an Automatic but Mark McKelvey was so patient and encouraging and soon had me driving it confidently.
Response from Prentice
Thank you for completing the survey and your continued support. I am delighted to hear Mark was able to put you at ease collecting your new car, I hope you are enjoying it and we look forward to seeing you again. Joanne Houston, Managing Director
09 October 2023
Always very efficient from booking in to collection. I appreciate the complementary drop off and pick up from nearby shopping centre while car is being serviced . Also car wash and vac just top off an excellent experience.
09 October 2023
The team are welcoming and feel like family
07 October 2023
Always welcoming polite efficient staff
03 October 2023
I was kept informed as to what work was needed on my Mini and then informed promptly when it was completed.
03 October 2023
Service was excellent. Nice waiting facilities and nice coffee. The two members of staff that I was dealing were well mannered, really friendly, spent lot of time answering my questions and were very helpful.
03 October 2023
Very professional
02 October 2023
Super helpful
29 September 2023
Great customer service from Niall.
27 September 2023
Courteous as ever ??
21 September 2023
The guy on service is very helpful and explains everything
06 October 2023
Staff were so very helpful and so very friendly