OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
82 ratings and 56 comments received in the last 90 days.
04 April 2024
Fab hand over
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback we really appreciate it. We hope you are enjoying your new car. Joanne Houston, Managing Director
04 April 2024
Good welcome a desk, friendly staff, tea/coffee etc.
Response from Prentice
Thank you for your great feedback for Mark and the rest of the team we really appreciate it. Tank you for your continued support. Joanne Houston, Managing Director
28 March 2024
Any questions answered promptly.
Response from Prentice
Thank you for completing the survey and providing great feedback. Courtney and myself are both delighted you had a hassle free experience. We hope you are enjoying your new car. Joanne Houston, Managing Director
21 March 2024
No issues
Response from Prentice
Thank you for taking the time to complete the survey leaving great feedback for Mark we really appreciate it. We hope you are enjoying your new car and look forward to welcoming you again in the future. Joanne Houston, Manging Director
18 March 2024
Mark is fantastic, he kept in touch with me and was very thorough at handover showing me all the controls of the car. The service he provides his customers is the best I have ever had in all the years I have been buying cars. Thanks again Mark! 5*
Response from Prentice
Thank you for taking the time to complete the survey and leave such great feedback for Mark we really appreciate it. Thank you for your continued support. Joanne Houston, Managing Director
12 March 2024
I'm extremely satisfied with my experience, Courtney was so informative and made everything super easy! A lovely girl to have had the pleasure to deal with.
Response from Prentice
Great to hear such amazing comments for Courtney and our entire MINI team, thank you for your continued support. We hope you are enjoying your new car. Joanne Houston, Managing Director
07 March 2024
Car was sitting ready decorated with a red bow abd gleaming. Time was spent by Mark McKelvey going over all the relevant information.
Response from Prentice
Great to hear such amazing comments for Mark and our entire MINI team, thank you for your continued support. Joanne Houston, Managing Director
04 March 2024
Service was great - a really helpful & friendly salesperson who
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for Courtney and the rest of the team we really appreciate it. Joanne Houston, Managing Director
01 March 2024
Courtney was brilliant. Her personality and knowledge was so appealing and I was bold over and purchased a Mini. She had all the paperwork done and I had everything explained. I had a test drive with her. A great sales executive.
Response from Prentice
Thank you for completing the survey and providing great feedback. Courtney and myself are both delighted you had a hassle free experience. We hope you are enjoying your new car. Joanne Houston, Managing Director
09 April 2024
Because Mini UK had alerted me to a problem with the engine, I was very anxious to get it sorted as soon as possible and Prentice did it.
Response from Prentice
Thank you for taking the time to complete the survey an leaving great feedback for our mini service department we really appreciate it. We look forward to welcoming you again in the future. Joanne Huston, Managing Director
08 April 2024
Advice was given on other mini stats.
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for the mini service department we really appreciate it. Joanne Houston, Managing Director
04 April 2024
Speedy, friendly and professional service
Response from Prentice
Delighted you had such positive experience with us on you recent visit we really appreciate your feedback. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
04 April 2024
5 ??
Response from Prentice
Thank you for taking the time to complete the survey and leaving great feedback for the mini service department. We really appreciate it. Joanne Houston, Managing director
03 April 2024
Everything that was promised was delivered.!
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for the mini service department we really appreciate it. We look forward t welcoming you again in the future. Joanne Houston, Managing Director
30 March 2024
I couldn't have asked for more from a dealer
Response from Prentice
Thank you for taking the time to complete the survey and leave us great feedback we really appreciate it. Joanne Houston, Managing Director
30 March 2024
Answered all my questions
Response from Prentice
Thank you for taking the time to complete the survey and leaving great feedback. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
26 March 2024
The service manager Nial was extremely helpful and excellent to work with. So I am pleased with the service.
Response from Prentice
Thank you for leaving great feedback for Niall and the rest of the service team we really appreciate it. Thank you for your continued support, we look forward to welcoming you again in the future. Joanne Houston, Managing Director
25 March 2024
Clear communication from beginning to end
Response from Prentice
Thank you for taking the time to complete the survey and leave us great feedback we really appreciate it. We look forward to welcoming you again in the future. Joanne Houston, Managing Director
24 March 2024
Professional and excellent customer service
Response from Prentice
Thank you for taking the time to complete the survey and leave great feedback for the service team. We really appreciate it. Joanne Houston, Managing Director
04 April 2024
Mark corresponded with me on a daily basis until I decided on the mini I wanted. Never pressurised always advised! His knowledge is endless and instilled the confidence that I had chosen the correct car for me.
Response from Prentice
Thank you for taking the time to complete the survey leaving great feedback for Mark we really appreciate it. We hope you are enjoying your new car and look forward to welcoming you again in the future. Joanne Houston, Manging Director