OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
69 ratings and 50 comments received in the last 90 days.
28 December 2025
Painless vehicle purchase
23 December 2025
The team at the mini showroom were friendly
22 December 2025
Great service
17 December 2025
A seamless process with help on hand at every juncture
16 December 2025
Excellent service
07 December 2025
Well treated good sound knowledge about my new mini very courteous and helpful
01 December 2025
I deliberately deal with Prentice mini as the service and customer care is second to none. Mark and the team are knowledgeable, friendly and helpful and make the whole purchase experience so easy.
24 November 2025
Prentice people did every thing they could even though there was a hold on my car. The hold cost me money selling my old car but this wasn't showrooms fault. Mini BMW need to do more for people in this position.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
23 November 2025
Mark was fantastic, very knowledgeable and helpful from start to finish.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
21 December 2025
Lack of communication when car onsite what was required etc
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
21 December 2025
Great communication and kept informed with progress
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
10 December 2025
Niall Creaney in Mini Portadown Service is very customer service orientated, organised and his attention to detail I find is exceptional. He keeps me up to date during the servicing with any queries/issues raised during the service.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
06 December 2025
My Service Experience was excellent and Niall kept me informed.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 December 2025
Attentive service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 December 2025
Chatted about my mini and explained problems with it
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
01 December 2025
All contact with Mini Portadown has been totally seamless and efficient to suit my timetable.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
27 November 2025
Niall at Prentice MINI always delivers 5* customer service. He is extremely knowledgeable, friendly and professional.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
25 November 2025
Good communication on car problems.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 November 2025
Everything carried out as required and I was kept up to date throughout.
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
02 January 2026
Professional and courteous no sales pressure