About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

61 ratings and 47 comments received in the last 90 days.

10 June 2026

Very helpful staff

09 June 2026

Mark knows minis inside out, I trust him 100% He is such a pleasant & helpful salesman who takes time with you no matter how many questions or queries you have. It's an absolute pleasure to buy my last 3 minis from him.A great ambassador for Mini UK

07 June 2026

Mark at Prentice MINI has an excellent knowledge of the range of cars, unmatched in his enthusiasm and understanding of customer requirements.

02 June 2026

Great customer service from Mark, as always! He is a great brand ambassador for Mini. Mark kept me informed throughout the process and always responded to any questions I asked.

31 May 2026

Fantastic service from start to finish especially in helping resolve an error by DVA on my driving licence.

29 May 2026

Just all very smooth and easy.

28 May 2026

Everything from start to finish was done in the most professional, friendly and informative manner. I have never experienced such an excellent process.

27 May 2026

The team especially Mark and Victoria made us very.welcome Mark gave a thorough run through and test drive of the car

03 May 2026

Completely satisfied Mark was a gem to purchase our car from , He was very efficient and kept us updated regarding delivery etc.He showed us different options when we were ordering explaining all as he went along.

03 May 2026

Everything was straightforward and easy. Mr Jonathan Murphy had a great manner with him, very patient and clear with his explanations, making the whole process esay and fun!

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23 April 2026

Mark went above and beyond throughout the whole process. He spent so much time with me and couldn't have done enough.

19 April 2026

Mark McKelvey was a total professional throughout the entire process. He listened to my requirements and ensured they were met. He kept me fully aware of what stage the build was at and when delivery was due

16 April 2026

Jonathon explained everything so well.

06 April 2026

Mark in Portadown was excellent. Took his time with me . More importantly no pressure on sale. Valued my own car and saved me £. Delighted

Response from Prentice

Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston

04 April 2026

Sale guy was really brilliant

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your MINI from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

03 April 2026

Jonathan was very attentive and listened to our needs.

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston

24 March 2026

Both my husband and I were given a complete briefing on the operation of the car by Mark. We were invited to come back for a revision if we found we needed a refresh after a few weeks.

Response from Prentice

23 March 2026

Mark was great throughout the whole process. Very attentive and proactive without being overbearing.

Response from Prentice

22 March 2026

Brilliant customer service from Mark McKelvey at Prentice Portadown. From I first contacted him about changing my Mini, his knowledge and help was outstanding. I wouldn't buy a Mini off anyone else!

Response from Prentice

18 March 2026

Knowledge, helpful and professional

Response from Prentice

10 June 2026

Always am given to best reception and assistance.

05 June 2026

Niall was very thorough and helpful

05 June 2026

Excellent service and polite and pleasant staff. Any issues promptly sorted.

04 June 2026

Professional service

04 June 2026

Niall was great

04 June 2026

Very straightforward

01 June 2026

Great customer service and I was kept informed at all stages!

29 May 2026

Very friendly and knowledgeable staff.

27 May 2026

Again I can only compliment Niall Creaney in Mini Service. He listened to what my issue was and spoke with the appropriate senior technician in Mini Service and was able to carry out the work requested in a timely manner and very efficiently.

22 May 2026

Niall courteous and friendly.

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22 May 2026

Great experience from start to finish and everyone was lovely

22 May 2026

Helpful staff

20 May 2026

Mark and the team very helpful and gave us lots of time and help in the process thankyou

20 May 2026

Perfect customer service throughout.

19 May 2026

Always ready to gel and assist

19 May 2026

Whole process was very smooth. I indicated that I would appreciate as short a wait as possible and this was delivered.

17 May 2026

Organisation of service was excellent. Cost of work and parts excessive.

13 May 2026

Met my needs

12 May 2026

Very satisfied

07 May 2026

Jonathan and the team were excellent. The facilities are excellent

06 May 2026

No issues.

03 May 2026

Work completed on time without any issues.

26 April 2026

Problem solved

14 April 2026

Great service. Bit of a delay when I left the car in but all good after that.

10 April 2026

Fantastic service from start finish. Mark was very helpful and took me through the whole process without pressure. Also valued my car and advised of equity in car. A huge thank you to Mark

Response from Prentice

Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston

05 April 2026

Very simple process & friendly helpful staff

Response from Prentice

Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston

30 March 2026

Mark and Niall always look after me extremely well

Response from Prentice

We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Prentice.

Address

Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD

Opening Hours

Mon–Fri:09:00 - 17:30
Sat:09:00 - 13:00
Sun:CLOSED

Phone

02838 331133

Map

Areas served

Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge

View map

Address

Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 13:00
Sun:CLOSED

Phone

02838 331133

Map

Areas served

Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge

View map