OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
55 ratings and 43 comments received in the last 90 days.
23 March 2026
Mark was great throughout the whole process. Very attentive and proactive without being overbearing.
22 March 2026
Brilliant customer service from Mark McKelvey at Prentice Portadown. From I first contacted him about changing my Mini, his knowledge and help was outstanding. I wouldn't buy a Mini off anyone else!
18 March 2026
Knowledge, helpful and professional
26 February 2026
Excellent service and everything was straitforward
19 February 2026
It is the 1st time I went to see about the mini countryman we were greeted very friendly my the receptionist .We meet Jonathan Murphy and he took us through the range of the electric mini countryman .I can just say it
20 January 2026
It's was a very informative handover went over everything I needed
15 January 2026
We were exceptionally well looked after by Mark McKelvey. We were given plenty of time to absorb the information he gave us. He was considerate and very helpful.
14 January 2026
Date & time arranged for pick up and all went smoothly. Jonathan the sales man couldn't have been more helpful. Sorting us out with the right model, prices etc
02 January 2026
Professional and courteous no sales pressure
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
12 March 2026
Overall everything was perfect, I was delighted to be given the use of a new Countryman All4 courtesy car and there was no hanging around waiting my turn at the service desk. The staff member Niall was very knowledgeable about the car and mannerly.
10 March 2026
Completely satisfied 5 ??
08 March 2026
Satisfied
08 March 2026
Facility was good, staff were warm and welcoming. I was included in updates from the cars service and MOT.
01 March 2026
Fabulous service as always!!
28 February 2026
Niall very helpful getting my car booked in and explaining everything to me. Driver who gave me lifts very friendly and helpful.
24 February 2026
Delighted at the service Car was washed and collected and delivered
23 February 2026
Great staff
20 February 2026
The whole experience was very good, staff are friendly and welcoming. A lift offered to the local shopping centre and everything explained in detail.
08 February 2026
NIALL & HIS TEAM WERE EXCELLENT. NOTHING IS TOO MUCH TROUBLE FOR THEM. AND ALWAY GIVE ME PERFECT ADVICE. TOP MARKS !!!!
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
24 March 2026
Both my husband and I were given a complete briefing on the operation of the car by Mark. We were invited to come back for a revision if we found we needed a refresh after a few weeks.