OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
81 ratings and 66 comments received in the last 90 days.
21 September 2026
High levels of customer service and technical knowledge , very professional staff.
07 September 2026
Mark McKelvey is first class and gives excellent customer service and support. Couldn't ask for better!
02 September 2026
100% stastifed this is my 3rd mini and always with Mark he is unbelievable and answered all the questions and queries I have would not deal with anyone else
24 August 2026
Very welcoming, professional and kind. Mark was extremely courteous, took time to discuss my options, and never made me feel pressured or rushed. Prentice MINI is a lovely dealership with a friendly atmosphere, making the whole experience enjoyable.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
16 August 2026
Excellent sales
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
15 August 2026
Clear & functional
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 August 2026
Friendly and professional staff
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 August 2026
From my first phone call to driving out of the showroom, and everything in between, my experience of Prentice Portadown & Jonathan Murphy in particular, was nothing more than absolutely outstanding!! The Team at Prentices customer care is fantastic!
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
04 August 2026
It is better than I hoped - the delivery and brief on all apps and functions was very helpful and O was confident in driving home in a new EV mini
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
30 September 2026
Courteous and considerate service, taking the hassle out of unexpected disruption to my work schedule caused by car issues.
28 September 2026
Great communications and service which is served by friendly staff at Prentice Mini.
26 September 2026
Good communication from the staff at Prentices & car returned on time.
26 September 2026
Service 100c
25 September 2026
Top service from Niall as always. Knowlegdable team who are friendly, courteous and helpful
23 September 2026
The Prentice mini garage has been always reliable
22 September 2026
Very pleasant staff and quick handover
21 September 2026
Work completed in timely manner and courtesy vehicle provided whilst vehicle under repair. As always, Niall was extremely helpful throughout.
17 September 2026
Everything worked well except the wipers they needed replacing
16 September 2026
The Service was efficient and I was kept informed
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
30 September 2026
Mini cancelled my order colour without pre notification. Then I had to take a colour I didn't want