OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 69 comments received in the last 90 days.
11 October 2026
I had an excellent experience from start to finish. The team was friendly, professional, and knowledgeable throughout the purchase process. Delivery of my new MINI was smooth and well organised, and all my questions were answered clearly.
08 October 2026
From initial contact it was made easy to view the car and do a test drive. We felt welcomed, well informed and unhurried. We appreciated the eligible discounts and felt no pressure to buy extras. The set up of finance and pick up went smoothly.
05 October 2026
The staff were extremely helpful and informative which in turn made the day less stressful.
30 September 2026
Mini cancelled my order colour without pre notification. Then I had to take a colour I didn't want
Response from Prentice
Thank you for your feedback. Managing Director, Joanne Houston
21 September 2026
High levels of customer service and technical knowledge , very professional staff.
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
07 September 2026
Mark McKelvey is first class and gives excellent customer service and support. Couldn't ask for better!
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
02 September 2026
100% stastifed this is my 3rd mini and always with Mark he is unbelievable and answered all the questions and queries I have would not deal with anyone else
Response from Prentice
Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston
24 August 2026
Very welcoming, professional and kind. Mark was extremely courteous, took time to discuss my options, and never made me feel pressured or rushed. Prentice MINI is a lovely dealership with a friendly atmosphere, making the whole experience enjoyable.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
16 August 2026
Excellent sales
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
24 October 2026
Perfect customer service ...
21 October 2026
Made the warranty booking, arrived on day, taken on time arranged and finished on schedule. Taken to Portadown by a good driver with good conversation and arrangements made to collect when car repair completed. Niall kept me informed of progress.
20 October 2026
Excellent service by Mark at Prentice Mini Portadown, from start to finish Mark couldn't have been more helpful and always ready to answer any queries.
19 October 2026
Good overall, comunications and service
18 October 2026
Pleasant surroundings and very pleasant and efficient staff
18 October 2026
Was very satisfied from the moment i walked into Mini Prentice.
18 October 2026
The guy that looked after me Niall was very helpful , nothing was any bother for him , and he booked me in for tyres to changed , and walked me back to car , I had a reason fall , I appreciate him walking me back to my car .
12 October 2026
Professional, efficient, timely service at a reasonable cost
12 October 2026
The entire transaction was seamless from start to finish, and the car has exceeded all expectations. Erin, the salesperson who looked after me, is a real credit to Williams and the MINI brand. Her professionalism and customer service are exceptional.
08 October 2026
Very useful and good service
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
14 October 2026
Excellent service from Mark at Prentice Portadown.