OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
62 ratings and 43 comments received in the last 90 days.
24 May 2025
Very helpful
17 May 2025
I have been very happy with the process of choosing and buying. I can't give 5 stars though as I was very disappointed with half a tank of fuel rather than a full one and no feeling special with my brand new car. I have always had a little somethin
04 May 2025
Everyone at Prentice is always extremely friendly and personable. Always happy to help and will genuinely go the extra mile for you.
14 April 2025
All the staff are very welcoming knowledgeable and not at all pushy
03 April 2025
Always deal with Mark Mckelvey as he is friendly & easy to deal with.
27 March 2025
Never a problem. Always eager to help. Friendly staff.
Response from Prentice
Delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
26 May 2025
Very satisfied as work completed on same day
24 May 2025
Got a free set of mats!
21 May 2025
Smooth service and experience with customer service
19 May 2025
On my last visit for a routine service a problem arose with a tyre. Niall Creaney service manager dealt with this quickly and efficiently, ensuring that my car was safe to drive. He always takes time to explain things to me and I appreciate this.
18 May 2025
The service provided was top class. Niall explained everything sorted my courtesy car my car had a health check and a wash before being returned to me.
10 May 2025
Helpful and friendly service from Niall, he was patient and explained all. Thank you
04 May 2025
Very efficient system and very helpful staff
30 April 2025
When it was brought in to be fixed it was fixed quickly and easily, I can not fault it
30 April 2025
Everything was so simple from beginning to end. Customer service was excellent.
20 April 2025
Excellent service from Niall
26 May 2025
Kept up to date with everything..Very happy and relaxed experience. Nothing too much trouble. Every detail explained and demonstrated.