OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 36 comments received in the last 90 days.
03 May 2026
Completely satisfied Mark was a gem to purchase our car from , He was very efficient and kept us updated regarding delivery etc.He showed us different options when we were ordering explaining all as he went along.
03 May 2026
Everything was straightforward and easy. Mr Jonathan Murphy had a great manner with him, very patient and clear with his explanations, making the whole process esay and fun!
23 April 2026
Mark went above and beyond throughout the whole process. He spent so much time with me and couldn't have done enough.
19 April 2026
Mark McKelvey was a total professional throughout the entire process. He listened to my requirements and ensured they were met. He kept me fully aware of what stage the build was at and when delivery was due
16 April 2026
Jonathon explained everything so well.
06 April 2026
Mark in Portadown was excellent. Took his time with me . More importantly no pressure on sale. Valued my own car and saved me £. Delighted
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 April 2026
Sale guy was really brilliant
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your MINI from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
03 April 2026
Jonathan was very attentive and listened to our needs.
Response from Prentice
We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston
24 March 2026
Both my husband and I were given a complete briefing on the operation of the car by Mark. We were invited to come back for a revision if we found we needed a refresh after a few weeks.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
27 May 2026
Again I can only compliment Niall Creaney in Mini Service. He listened to what my issue was and spoke with the appropriate senior technician in Mini Service and was able to carry out the work requested in a timely manner and very efficiently.
22 May 2026
Helpful staff
22 May 2026
Niall courteous and friendly.
22 May 2026
Great experience from start to finish and everyone was lovely
20 May 2026
Perfect customer service throughout.
20 May 2026
Mark and the team very helpful and gave us lots of time and help in the process thankyou
19 May 2026
Whole process was very smooth. I indicated that I would appreciate as short a wait as possible and this was delivered.
19 May 2026
Always ready to gel and assist
17 May 2026
Organisation of service was excellent. Cost of work and parts excessive.
13 May 2026
Met my needs
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
27 May 2026
The team especially Mark and Victoria made us very.welcome Mark gave a thorough run through and test drive of the car