OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 77 comments received in the last 90 days.
24 August 2026
Very welcoming, professional and kind. Mark was extremely courteous, took time to discuss my options, and never made me feel pressured or rushed. Prentice MINI is a lovely dealership with a friendly atmosphere, making the whole experience enjoyable.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
16 August 2026
Excellent sales
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
15 August 2026
Clear & functional
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 August 2026
Friendly and professional staff
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 August 2026
From my first phone call to driving out of the showroom, and everything in between, my experience of Prentice Portadown & Jonathan Murphy in particular, was nothing more than absolutely outstanding!! The Team at Prentices customer care is fantastic!
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
04 August 2026
I was constantly kept in the loop. From ordering through to delivery I was kept informed. The salesman (Mark) was always there to take a call and answer any queries that I might have
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
04 August 2026
MARK WAS VERY HELPFUL
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
04 August 2026
It is better than I hoped - the delivery and brief on all apps and functions was very helpful and O was confident in driving home in a new EV mini
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
31 July 2026
Mark is a gentleman, he goes above and beyond for his customers. Nothing was ever an issue for him. His customer service is beyond 5 stars on every phonecall and every meeting. He has the patience of a saint. Mini are blessed to have him. Thank you
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience purchasing your car from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
02 September 2026
A full 5 star plus service based on the professional approach, survey carried out, work completed and within the time specified. The Staff approach is friendly and caring starting at recpetion, to service department check in and check out.
02 September 2026
I have usually dealt with Niall and he has always given a clear explanation of any work that needed to be done and provides a high standard of customer care.
01 September 2026
Was not informed before hand that you provided a pick up and drop off of the vehicle as I had to arrange a lifts I was only informed of this when dropping off the vehicle they did say they would drop the car back .
29 August 2026
Mark was a very diligent and honest sales person!
26 August 2026
Excellent service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
24 August 2026
All staff encountered very pleasant and welcoming. Thank you.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 August 2026
Niall, in Service Department, could not have been more helpful, explaining everything in a pleasent, friendly & professional manner. Thank you.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
23 August 2026
Very professional service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
21 August 2026
It was a positive experience as the sales person answered my questions and explained the offers available. Mark had time to discuss what I was looking for but also allowed me time to make my choice of mini.
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
20 August 2026
I had completed this questionnaire but obviously it hadn't went through. I was satisfied with the service I recieved
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
02 September 2026
100% stastifed this is my 3rd mini and always with Mark he is unbelievable and answered all the questions and queries I have would not deal with anyone else