OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
63 ratings and 47 comments received in the last 90 days.
14 January 2026
Date & time arranged for pick up and all went smoothly. Jonathan the sales man couldn't have been more helpful. Sorting us out with the right model, prices etc
02 January 2026
Professional and courteous no sales pressure
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
28 December 2025
Painless vehicle purchase
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
23 December 2025
The team at the mini showroom were friendly
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
22 December 2025
Great service
Response from Prentice
We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston
17 December 2025
A seamless process with help on hand at every juncture
Response from Prentice
We are delighted to hear about your positive experience with Mark. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
16 December 2025
Excellent service
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
07 December 2025
Well treated good sound knowledge about my new mini very courteous and helpful
Response from Prentice
Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston
01 December 2025
I deliberately deal with Prentice mini as the service and customer care is second to none. Mark and the team are knowledgeable, friendly and helpful and make the whole purchase experience so easy.
Response from Prentice
Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Mark. We look forward to welcoming you back in the future. Managing Director, Joanne Houston
15 January 2026
The service was very professional and communication was excellent.
15 January 2026
Quick and efficient
14 January 2026
Customer service was brilliant,they collected my car and left a courtesy car.All work was completed to a high standard
21 December 2025
Lack of communication when car onsite what was required etc
Response from Prentice
Your feedback is much appreciated. Managing Director, Joanne Houston
21 December 2025
Great communication and kept informed with progress
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
10 December 2025
Niall Creaney in Mini Portadown Service is very customer service orientated, organised and his attention to detail I find is exceptional. He keeps me up to date during the servicing with any queries/issues raised during the service.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
06 December 2025
My Service Experience was excellent and Niall kept me informed.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
03 December 2025
Attentive service
Response from Prentice
Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston
02 December 2025
Chatted about my mini and explained problems with it
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
01 December 2025
All contact with Mini Portadown has been totally seamless and efficient to suit my timetable.
Response from Prentice
We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston
FIND Prentice.
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:09:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
Address
- Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02838 331133
Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge
15 January 2026
We were exceptionally well looked after by Mark McKelvey. We were given plenty of time to absorb the information he gave us. He was considerate and very helpful.