About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

62 ratings and 49 comments received in the last 90 days.

20 January 2026

It's was a very informative handover went over everything I needed

15 January 2026

We were exceptionally well looked after by Mark McKelvey. We were given plenty of time to absorb the information he gave us. He was considerate and very helpful.

14 January 2026

Date & time arranged for pick up and all went smoothly. Jonathan the sales man couldn't have been more helpful. Sorting us out with the right model, prices etc

02 January 2026

Professional and courteous no sales pressure

Response from Prentice

Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston

28 December 2025

Painless vehicle purchase

Response from Prentice

We are delighted to hear about your positive experience. Your satisfaction is our utmost priority. Thank you for choosing Prentice Portadown and we look forward to doing business with you again soon. Managing Director, Joanne Houston

23 December 2025

The team at the mini showroom were friendly

Response from Prentice

22 December 2025

Great service

Response from Prentice

We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston

17 December 2025

A seamless process with help on hand at every juncture

Response from Prentice

We are delighted to hear about your positive experience with Mark. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

16 December 2025

Excellent service

Response from Prentice

Thank you for taking the time to complete our survey and for a positive review. Your feedback is extremely valuable to us. We appreciate your honest responses and insights. Managing Director, Joanne Houston

07 December 2025

Well treated good sound knowledge about my new mini very courteous and helpful

Response from Prentice

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01 December 2025

I deliberately deal with Prentice mini as the service and customer care is second to none. Mark and the team are knowledgeable, friendly and helpful and make the whole purchase experience so easy.

Response from Prentice

Thank you for sharing your experience with us, providing detailed and thoughtful feedback in our survey regarding Mark. We look forward to welcoming you back in the future. Managing Director, Joanne Houston

24 November 2025

Prentice people did every thing they could even though there was a hold on my car. The hold cost me money selling my old car but this wasn't showrooms fault. Mini BMW need to do more for people in this position.

Response from Prentice

23 November 2025

Mark was fantastic, very knowledgeable and helpful from start to finish.

Response from Prentice

22 November 2025

Very straightforward and helpful really good service from start to finish... staff were so polite and helpful.... special praise for Jonathan and the lovely lady on reception both made my time feel so relaxed.

Response from Prentice

20 November 2025

I have dealt with a number of people in my search for the car that best suits my needs and I can honestly say that Mark was the best informed person on his product, delivered the information in a knowledgeable, understandable manner. So personable.

Response from Prentice

10 November 2025

Extremely satisfied. This is my first mini and I feel the time was taken to explain all and answer all my questions.

Response from Prentice

Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your MINI from us at Prentice. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston

05 November 2025

Mark told me everything I needed to know spent time explaining all about the car

Response from Prentice

23 January 2026

Excellent care from beginning to end. All staff very helpful and courteous.

23 January 2026

Excellent service as always

23 January 2026

Niall was extremely helpful and all work was carried out as planned.

21 January 2026

Very well looked after

20 January 2026

Easy to sort problem. Friendly staff.

19 January 2026

Pleasant staff. Prompt attention.

15 January 2026

Quick and efficient

15 January 2026

The service was very professional and communication was excellent.

14 January 2026

Customer service was brilliant,they collected my car and left a courtesy car.All work was completed to a high standard

21 December 2025

Great communication and kept informed with progress

Response from Prentice

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21 December 2025

Lack of communication when car onsite what was required etc

Response from Prentice

Your feedback is much appreciated. Managing Director, Joanne Houston

10 December 2025

Niall Creaney in Mini Portadown Service is very customer service orientated, organised and his attention to detail I find is exceptional. He keeps me up to date during the servicing with any queries/issues raised during the service.

Response from Prentice

06 December 2025

My Service Experience was excellent and Niall kept me informed.

Response from Prentice

03 December 2025

Attentive service

Response from Prentice

Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

02 December 2025

Chatted about my mini and explained problems with it

Response from Prentice

01 December 2025

All contact with Mini Portadown has been totally seamless and efficient to suit my timetable.

Response from Prentice

27 November 2025

Niall at Prentice MINI always delivers 5* customer service. He is extremely knowledgeable, friendly and professional.

Response from Prentice

Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

25 November 2025

Good communication on car problems.

Response from Prentice

Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

23 November 2025

Everything carried out as required and I was kept up to date throughout.

Response from Prentice

20 November 2025

Efficient attentive and always keen to help and attend to any issues

Response from Prentice

Thank you for your positive feedback in our survey! We are delighted to hear about your experience. Your satisfaction is our utmost priority. Managing Director, Joanne Houston

20 November 2025

Aways look after me

Response from Prentice

Thank you for your feedback. It is greatly appreciated. Managing Director, Joanne Houston

18 November 2025

Niall arranged a courtesy car for me and within 4 hours my own car was serviced and ready for me. Extremely smooth and efficient customer service provided by Niall.

Response from Prentice

Thank you for sharing your experience with us and providing feedback on our survey. We look forward to welcoming you back in the future. Thank you for the business. Managing Director, Joanne Houston

16 November 2025

While I haven't had car serviced yet I have past experience of service team and Niall. And they're a competent and professional bunch .

Response from Prentice

We really appreciate you taking the time to leave us your 5-star review and look forward to welcoming you back soon! Managing Director, Joanne Houston

11 November 2025

I felt the team who I dealt with where very helpful .

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston

10 November 2025

I always receive first class service at Prentice Motors.

Response from Prentice

Thank you so much for taking the time to share your feedback about our Service Department. We truly appreciate your kind words, and it's wonderful to hear that we were able to provide the level of service you expected. We’re committed to ensuring every experience is positive, and your input helps us continue to improve. Thanks again for letting us know how we’re doing! Managing Director, Joanne Houston

10 November 2025

Excellent service. Niall was a total gentleman and provided outstanding help throughout. Sincerely Appreciated.

Response from Prentice

09 November 2025

Great garage and customer service

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston

09 November 2025

Service from Niall and the mechanic were excellent. The only down side is that servicing via a dealership is expensive.

Response from Prentice

Thank you for taking the time to complete our survey. I am delighted you had such an enjoyable experience with our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston

08 November 2025

Very efficient

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston

04 November 2025

Appreciate full car wash and interior clean

Response from Prentice

Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston

04 November 2025

I find the booking in for service simple and easy - staff are friendly and the surroundings comfortable .

Response from Prentice

We always aim to deliver a high level of customer service, and we are delighted you felt we achieved this on your recent visit. Thank you for the business. Managing Director, Joanne Houston

03 November 2025

Nice friendly staff and always ready to answer any queries you have!

Response from Prentice

We appreciate you taking the time to complete our survey and thank you for your feedback on our Service Dept. We look forward to welcoming you in the future. Managing Director, Joanne Houston

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Prentice.

Address

Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD

Opening Hours

Mon–Fri:09:00 - 17:30
Sat:09:00 - 13:00
Sun:CLOSED

Phone

02838 331133

Map

Areas served

Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge

View map

Address

Seagoe Industrial Area, Portadown, County Armagh, BT63 5QD

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:09:00 - 13:00
Sun:CLOSED

Phone

02838 331133

Map

Areas served

Armagh as well as surrounding areas including Enniskillen, Craigavon, Newry and Banbridge

View map