OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
50 ratings and 38 comments received in the last 90 days.
22 August 2025
From start to handover Mark was brilliant
06 August 2025
Was kept up to date throughout the whole process from selecting car to delivery. Very satisfied with experience. Jonathan was welcoming and made the experience as simple as possible with clear communication and politeness.
Response from Prentice
Thank you for such a positive review! We truly appreciate your feedback and are thrilled to hear you had a great experience with all those involved. Your satisfaction is our utmost priority. We look forward to serving you again. Managing Director, Joanne Houston
05 August 2025
My Mini was handed over on the exact date given to me and everything was explained very well throughout the process.
Response from Prentice
Thank you so much for your wonderful review! We're so happy to hear that you had a great experience when purchasing your Mini. Wishing you many happy miles and smooth driving ahead! If you ever need anything, don't hesitate to reach out. Happy motoring! Managing Director, Joanne Houston
05 August 2025
Had no concerns. Very helpful
Response from Prentice
I am absolutely delighted you had such a great experience on your recent visit to us. We really appreciate your kind words. Thank you for your support and we look forward to doing business with you again in the future. Joanne Houston, Managing Director
01 August 2025
We was updated and Jonathan took the time to explain everything to us. It was straight forward and the staff are always so friendly.
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
26 July 2025
Friendly and informative service from Mark
Response from Prentice
Thank you so much for taking the time to leave a review! We're thrilled to hear about your experience and appreciate your feedback. Your support means a lot to us, and we're glad we could help you find the perfect car. If you need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Managing Director, Joanne Houston
08 September 2025
From initiation the service to receiving the car back was 100%. The level of information and combination received give me 100% assurance
07 September 2025
Niall Creaney in service knows exactly what I want from my service and goes above and beyond to make sure my interaction is always positive. Mark McKelvey is one of the most genuine sales people I have ever met.
07 September 2025
The Service Manager and team are always polite, efficient and on time. They always address any additional issues that I might have.
06 September 2025
Kept me well informed throughout experience
02 September 2025
An issue with my car was solved without it even being iriginally mentioned
31 August 2025
Niall is outstanding
28 August 2025
My issue/concern was consists with patience and car and dealt with in a professional and timely manner.
20 August 2025
All work carried out to a high level and in a timely manner.
18 August 2025
The standard of service was excellent
15 August 2025
See above
30 August 2025
The entire experience at Prentice Portadown was excellent from start to finish. Mark McKelvey was very professional . I was very impressed he guided me through the entire purchase and put me at ease with questions that I had.