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Customer Reviews.

service

2

I was disappointed that I was charged £57.60 for a brake fluid change when I was supposed to have a TLC package that covered the car until it was 5 years old!

02 November 2018

service

5

Staff are very helpful and treat the car like it is their own

31 October 2018

service

5

The service manager Seamus and his colleague were simply outstanding

30 October 2018

service

5

Staff are very welcoming and helpful

27 October 2018

service

5

Niall and Seamus really helpful - kept me informed about my car - excellent service throughout from them both.

26 October 2018

sales

5

Emily whom looked after me was so approachable and easy and able to answer ALL queries. A very smooth crossing.

23 October 2018

service

5

Each time I’ve contacted staff they have been able to accommodate me and have fixed the issue quickly in a highly professional manner without a costly repair bill. Their courtesy makes a trip for repairs so pleasant ??

22 October 2018

service

5

The staff were so helpful as I was on my own to collect my new car ,as my husband was in hospital A special thanks to Mark McKelvey he made sure I understood the car before I left the show room,thanks again Mark .

20 October 2018

service

5

The Service experience at Prentice has always been very straightforward and very good. Even the simplest of things like washing the car after the service was nice and unexpected.

17 October 2018

service

5

Good service

15 October 2018

service

5

No problems

15 October 2018

service

5

they efficient helpful & honest

13 October 2018

sales

5

A fantastic car - an affordable luxury!

09 October 2018

sales

5

I was kept informed every step of the way from start to finish and even afterwards I received a courtesy call to make sure everything was ok. Other manufacturers could learn from the customer care offered by Mini.

04 October 2018

service

5

Great high quality service

04 October 2018

service

5

Nothing was too much trouble

02 October 2018

service

5

We were treated very professionally by Niall, and all the work requested was well done.

01 October 2018

service

5

Service arranged easily for a time convenient for me

26 September 2018

service

5

Brilliant. Service

24 September 2018

service

5

Again excellent service all made feel welcomeb

23 September 2018

service

5

Always great service from friendly staff

20 September 2018

service

5

Quick and efficient

19 September 2018

service

5

Niall and the mini service team are always on top of everything, keeping me well informed of issues found and works to be done.

19 September 2018

sales

5

Totally professional.

18 September 2018

service

5

Car returned valeted as well as servicedSatisfied with replacement car

17 September 2018

service

5

Reminder service MOTBooked in advance.

15 September 2018

service

5

The employee, apologies I don't remember his name, could not have been more helpful - he was attentive, informative and exactly the type of person required to deal with your customers. I don't normally complete surveys but this is warranted.

13 September 2018

service

5

Very happy with the help and service.

12 September 2018

service

5

They were courteous and polite and very welcoming from I arrived, they talked me through the process and timescale and arranged a lift for me to my requested destination. They contacted me by phone when the car was ready for collecting again..

12 September 2018

sales

5

The staff, particularly Emily McCleane, were fantastic from start to finish

12 September 2018

service

4

I had to book a service with Mini Portadown because of a fault with my boot, as it was letting in water badly. I was asked to pay £7.95 for insurance for a replacement car from Mini. I feel this is very unprofessional asking customers for this!

11 September 2018

service

5

Thorough service carried out and additional checks done.

11 September 2018

service

5

This would be my 5th dealing with them and the experience gets better every time..the service manager is so friendly and helpful to accommodate my needs, he’s one of a kind.

07 September 2018

service

5

Very professional and excellent customer service

06 September 2018

service

4

Good service

04 September 2018

service

5

Everything went as planned.

03 September 2018

service

5

Always lovely to deal with

31 August 2018

service

5

They did everything I asked. Even washed my mini countryman.I was offered tea or coffee and if I needed a lift anywhere.

30 August 2018

service

5

100%. Couldn't have asked for any better.

30 August 2018

service

5

No issues, very friendly

27 August 2018

service

5

Immediate service short waiting time and a nice cup of tea

27 August 2018

service

5

My car was serviced and parts replaced under warranty while I waited.

24 August 2018

service

5

Great service from Prentice Mini

21 August 2018

service

5

everything was straightforward and I was able to get my car collected from home

21 August 2018